WHAT IS WWW.VICTORTORO.COM AND HOW TO BUY
¿What is www.victortoro.com?
It is the website of the new hair cosmetic brand that has fused the best natural ingredients with technological development in each of the manufacturing phases of its product. Victor Toro, a famous Spanish stylist with decades of professional experience. During his professional career he collaborated with some of the most important publishing houses of Vogue, Harper’s Bazaar, Elle, Marie Clare, to mention some as well as in the most important fashion gateways of brands like Cerruti, Rosa Clara, Pronovias, Armand Basi.
HOW TO BUY ON THE WEBSITE ?
Who can buy in the online store?
Victor Toro's online store is a service exclusively directed to older persons acting as final consumers. If a company is interested in purchasing items from the online shop, please contact our Customer Service ( info@victortoro.com ).
Measures related to the sale of products in physical establishment and online sales
Article 21 Royal Decree-Law provides that, during the state of alarm or possible extensions, the time limits for the return of goods bought by any modality, either witness or online, resuming at the time of the loss of the validity of such alarm. While the wording of this precept may be somewhat confusing, the preamble of the Royal Decree-Law apparently motivates this measure in the legal right of withdrawal of consumers in respect of purchased products, the current time limit of which is 14 calendar days. Without prejudice to the above, it is not ruled out that interpretative conflicts occur in the event of conventional extension of the time limit indicated (fairly common practice both in the presence and on-line channel) and even for the purposes of computing time limits in the case of refunds arising from the legal guarantee regime in the purchase of defective products or in the case of commercial guarantees committed by the seller.
How can I look for products?
The search for products in the online shop is a very simple process. They can be searched by families and subfamilies, by product type or by brand. Also using our complete search engine. In addition, when choosing a specific product, the system will propose a number of related articles of interest. If you do not find any specific product/brand, contact us so that you can meet your request.
How can I get more information about the product?
For more information on the product, click on the chosen article and a screen will be activated with information texts and photographs. The photos can be expanded to facilitate optimal viewing.
¿Como puedo saber el coste de los productos?
The prices of the items are specified in each product sheet. Victor Toro reserves the right to change prices at any time, in which case the valid price will be the date on which the online purchase was made.
How can I buy a product?
Adding new products to your shopping basket is very simple. In each product sheet, the “Buy” option is available. You may add all the products you want up to 5 units of the same Article.
How do I run the purchase?
On the top right of the screen is the section "Your Buying Basket", where you can consult at all times the items you have selected. When the purchase process is finished, press the “finish order” button in the shopping basket. At that time, the system will ask you to identify and enter all your contact details and delivery address of the order. You can access your cart at all times to view and/or modify your purchase list, provided that the order has not been processed.
Recommendation for use of products
Many products are for external use only. Avoid eye contact. If the product enters the eyes, rinse well with water. Suspend use if signs of irritation appear. Keep out of the reach of children. Do not use in children unspecified products.
How can you make sure I made my purchase well?
Once the order has been made, you will receive a confirmation email and tracking number to be able to know the status of the order in real time at all times.
Is there any restrictions?
Victor Toro reserves the right to set limits on the orders received. In case of any incidence arising, the Customer Service Department will contact you to make the steps to follow.
Can I cancel my order?
If you wish to cancel an order, write your application via the form to our mail : info@victortoro.com . Include your email address and order number to ensure quick processing quickly.
Please note that in both cases orders can only be modified or cancelled while in preparation at our facilities, once shipped cannot be modified or cancelled, although changes and returns may be made according to the established circuit. (DEVOLUTIONS Apartment)
Can I trade one product for another?
Once the purchase is made, Victor Toro will accept any change provided that the product has not been used and will not bear shipping costs if the change is not due to a mistake of our company.
Payment methods
What means can I pay?
Victor Toro allows the purchases made at the online shop in the following modalities:
Visa, Visa electron, Mastercard, PayPal , Bankwire and Cash on Delivery.
Cash on Delivery: This system allows you to pay your order when you receive it at your home. The messaging service will charge €3 of supplement in this delivery mode. Reimbursement orders shall be sent once they have been confirmed with the customer. According to Electronic Commerce Act 34/2002, any purchase made and confirmed by internet must be accepted after shipment.
Is the payment made in a safe environment?
Victor Toro uses a payroll platform that allows the purchase process to be done with maximum security. The platform follows 3DSecure Visa and MasterCard standards: each operation requires authentication from the card issuing entity. All transactions that are made through the Banc de Sabadell’s payment platform and have the best security, confidentiality and integrity guarantees for participating agents: cardholders and their issuing entities, and shops and their acquiring entities.
Victor Toro’s online store only admits Visa card payment, MasterCard.
Why can my credit card be rejected?
Your card may be rejected for one of the following reasons:
- The card may be expired. Check that your card does not exceed the date of validity.
- The card limit may have been reached. Please check with your bank that the card has not exceeded the amount allowed to make purchases.
- Some data may be incorrect. Check that you have completed all necessary fields correctly.
Can I get a bill in my company's name?
Yeah. Only mark the option of “company” in personal data and cover the tax data requested. If you require invoice, please contact Customer Care ( info@victortoro.com ).
Shippings
Code of Liability: DELIVERY TERMS during Covid-19
We have an exceptional situation before us. At Victor Toro Online, we follow your service and prepare your orders with maximum safety. Our warehouse employees are following strict prevention standards and work shifts, as HIS SALUT is our priority in the situation we are living through. We're applying rigorous protocols to our logistics, so deliveries, in the worst scenarios, can lead to delays of up to 4 days. In case of any doubt or request, please contact us in info@victortoro.com
Deliveries without contact in an alarm state
Your health and safety is a priority for us, so in order to avoid the spread of the Covid19 virus we have established a change in our delivery operation. 1) Once the delivery man reaches the customer's door, place the shipment on the floor attached to the door and knock on the doorbell with the disposable glove on. 2) We keep a minimum distance of 2 meters and wait for the customer to identify. 3) We will identify the customer with the data of the ID and register it in our EGR/APP delivery team ‘in replacement of our digital firm’. 4) Once registered, the customer collects the shipment and finishes our ‘Safe Delivery without contact’.
What messaging service will transport my order?
Victor Toro has reached an agreement with GLS, a trusted logistics operator and global coverage.
What costs and services do they have in transport?
DESTINATION SPAIN
NACEX has a cost of €6.99 for an urgent 24/48 hour service with a minimum purchase of €120 for free. Express Post Office costs €3.99 a standard service of 48/72 hours with a minimum purchase of €49 to be free. GLS has a cost of €3.49 for an urgent 24/72 hour service with a minimum purchase of €19 for free. CLICK&COLLECT (Pick in store) has a standard 24/72 hour service without minimum purchase.
DESTINATION PORTUGAL
NACEX has a cost of €6.99 for an urgent 24/48 hour service with a minimum purchase of €120 for free. Express Post Office costs €3.99 a standard service of 48/72 hours with a minimum purchase of €49 to be free. GLS has a cost of €3.49 for an urgent 24/72 hour service with a minimum purchase of €29 for free.
DESTINATION FRANCE, ENGLAND, ITALY, GERMANY, HOLLAND Y BELGIUM
GLS has a cost of €7.99 an urgent service of 72/96 hours with a minimum purchase of €99 to be free.
Where am I going to receive my order?
Orders shall be delivered at the address indicated by the customer. No postcard subparagraphs allowed. The customer undertakes to provide an address where delivery of the order can be made within the usual delivery schedule of goods. In the event of failure to comply with this obligation, Victor Toro will have no responsibility for the delay or impossibility of delivering the requested order.
How long will it take to get my order?
Victor Toro will prepare shipments up to 48h from the day after the purchase confirmation, unless it is made on Friday, in which case it will be processed on Monday following. Once the order has been delivered to the messaging logistics operator, the delivery time will depend on the country of destination. In case of changes in the delivery period, the online store shall be clearly indicated. Orders will usually be received in a maximum period of 24/72h. Could vary in case of force majeure.
Can I follow up on my order?
Yeah. Once you have purchased you will receive a confirmation email of your shipment with the order details and a link to follow the entire process, from preparation to final delivery of the order.
Will I receive compensation in the event of loss or deterioration during shipment?
The shipping costs include specific insurance offered by the carrier. In the event of loss or deterioration, the Buyer may be compensated. Such compensation shall be subject to the corresponding claim by the Buyer to Victor Toro and Victor Toro to the company responsible for the shipment and shall be effective only in the event of a response by such company taking responsibility for the loss or deterioration and the payment actually made by the latter in respect of compensation in accordance with the conditions of insurance included in its services.
Returns
Can I return my order?
The aim of Victor Toro’s online store is to make your customers fully satisfied with your purchase. However, if for some reason you wish to return your order, you can do so as long as you meet the refund conditions.
- Return must take place within the month following the date of confirmation of purchase.
- All items to be returned must be in the same state in which they were delivered, with the original packaging and labels.
- Returns of items that may deteriorate or expire shall not be permitted.
- Returns of items which have been amended shall not be permitted. Returns shall be admissible only in items in its original packaging, not having been opened, tested or manipulated. No changes in makeup items are allowed.
In cases where all the refund conditions are not met, Victor Toro will not be able to accept the refund and inform the customer by email. Victor Toro reserves the right to refuse any refunds notified or sent after the fixed time limit or items not in the same conditions under which they were delivered.
Who assumes the cost of the return?
The shipping costs (including tariffs, customs and similar rates) will be borne by the customer except where the return is caused by a mistake of our company.
